I could not believe what happened today.We got called out to a flood another carpet cleaning company had been there earlier and extracted the water and told the lady on the front desk it will dry in a few days and charged them $3280 for two hours work which they paid .When i turned up their boss was not a happy chappy .I went upstairs to their offices to inspect what had been done and the carpet was still very very damp,so i lifted the carpet to see the underlay was soaking.I explained to their boss that i will have to extract more water before i could install our drying equipment.I spent a further 3 hours sucking out a further 400 liters of water,and installed the 6 air movers i had with me i called our office to arrange another 6 air movers and 2 dehumidifiers to be delivered to this site.I treated all the affected areas with microban( an antimicrobial) and looked at the other carpet cleaners invoice which they were charging $140 per square meter to extract and treat with anti browning and deoderise these poor people have just been taken for a ride and i will back up any claims against the other carpet cleaning company.We are doing the work through insurance please if you are not sure about the price of any work to be carried out by any carpet cleaning company call KPs we will be more than happy to advise you call us on 02 94521958
Posts Tagged ‘flood’
Another day out on the road
Tuesday, February 9th, 2010Every day seems to go so quick when your busy but you never get bored out on the road carpet cleaning.The first job of the day is a five seater microsuede sofa in Terrey Hills.I arrive at the house meet the customer and inspect the furniture,its cream colour and looks like it gets a good work out from the kids,I explain what we can do to achieve the best results for this clean.The lady is very excited and leaves me to it.I go to the van and get set up i love cleaning microsuede because it tends to come up really good.I clean the first seating position and call the lady out to see the difference she was totally gob smacked Ï honestly never thought it would come up that good ” she said.You get a good feeling inside and know they are more than happy with the work you are doing.After finishing the clean I write the lady an invoice and she gladly pays and wants a quote to clean the carpets throughout her house.She is happy with the quote and I call the office to make another booking for her.
The next job is a small flood in the Terrey Hills Tavern a local pub,this was caused by a leaking air conditioning unit in the pool room.I go in extract the water and treat with an antimicrobial to prevent any mould developing ,because the carpet is glued to the concrete floor i leave an airmover (carpet dryer) there to speed up drying this is known as top down drying.I see the manager before leaving and tell him i will be back later in the day to check on the drying and pick up the fan.
Its now 10 30 am time for a quick bite to eat and a coffee before the next job.
Now we are off to Pymble to clean the carpets in a large house traffic is good this time of morning so its not too long before i arrive.I knock on the door on time and go through the house noting all the needs for the customer and inspecting the carpet.The lady has a concern for a urine smell in some rooms from her dogs.I explain the method we use to treat the odour and go back to the van to get set up.This job took 3 hours and on completion the customer is happy and pays by visa card i call the office and the transaction is approved.
My next stop is only around the corner a quote for another reasonable sized house.Again i meet the customer and talk through their requirements give them a written quote and head back down to Chatswood to pick up some area rugs to go back the the rug factory to be cleaned.Time is cracking on now and i head back to the Terrey Hills tavern to check on the flood and find the area affected is dry.I can now go back to the factory and drop off the rugs and hand in the days takings and paper work and pick up my job sheets for tomorrow .Another day gone and more happy customers now i can go home and relax with my family.
What to do when your carpet is flooded
Friday, January 15th, 2010This is just the thing you dont want to come home to and there is never a good time for disaster.
If you want to save your carpets you have to act fast.Theres a number of reasons to floods washing machine over flowed,overflowing bath or sink,airconditioner blocked or faults,burst or leaking taps,fish tank leaks,leaking hot water system,fridge or freezer leaking,storm damage,roof leaks,burst water pipes or even a dish washer leaking.We have the knowledge and the correct equipment to restore your carpet from these disasters when they happen.KPs professional team can rapidly extract the water and dry your carpets using tried and true methods.This will normally involve extracting the water and removing the underlay and treating the carpet with antimicrobial to prevent mould whilst drying,we will come back and inspect drying and take moisture readings before relaying your carpet and giving them a final clean and deoderise to get them back to normal.Your house hold insurance will normally cover you and we can assist you with the claim and liaise with your insurance company.Our fleet of vehicles is well equipt to handle any flood domestic or commercial.Dont think that your carpets are ruined and beyond repair,we can save your carpets.The sooner you call us the sooner we can get your life back to normal.Call us now (02) 94521958
KPS Photo gallery
Monday, December 28th, 2009
Blood stain on carpet

blood stain removed by KPs

All the blood extracted using one of our polivac predator portable carpet cleaning systems

One of kps truckmounts in action on a top floor unit in Dee why

KPs carpet cleaning in St Ives

Carpet steam cleaning a luxury house on three levels in manly overlooking Shelly beach

vomit stain on a wool carpet in belrose

removing the vomit with carpet wand

great results during our stain removal

stain removal completed

Another happy customer


The only way is up

Commercial school carpet cleaning around Sydney

KP's Commercial carpet cleaning division at one of Sydneys private schools

Cleaning the upholstery on a luxury yacht

Some of kp's fleet on a flood caused by a sprinkler system at a Sydney university

All the turckmount hoses extracting water from all levels of this flood

Our fleet on call to a flood

Commercial carpet cleaning at westpac bank in Avalon Nsw

fabric upholstery cleaning before and after shot















