Tuesday, February 16th, 2010
dont throw your money away
I could not believe what happened today.We got called out to a flood another carpet cleaning company had been there earlier and extracted the water and told the lady on the front desk it will dry in a few days and charged them $3280 for two hours work which they paid .When i turned up their boss was not a happy chappy .I went upstairs to their offices to inspect what had been done and the carpet was still very very damp,so i lifted the carpet to see the underlay was soaking.I explained to their boss that i will have to extract more water before i could install our drying equipment.I spent a further 3 hours sucking out a further 400 liters of water,and installed the 6 air movers i had with me i called our office to arrange another 6 air movers and 2 dehumidifiers to be delivered to this site.I treated all the affected areas with microban( an antimicrobial) and looked at the other carpet cleaners invoice which they were charging $140 per square meter to extract and treat with anti browning and deoderise these poor people have just been taken for a ride and i will back up any claims against the other carpet cleaning company.We are doing the work through insurance please if you are not sure about the price of any work to be carried out by any carpet cleaning company call KPs we will be more than happy to advise you call us on 02 94521958
Tags: air movers, antimicrobial, boss, carpet cleaners, carpet cleaning company, dehumidifiers, dry, drying equipment, few days, flood, front desk, happy chappy, installed, insurance, liters of water, microban, money, square meter, underlay
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Sunday, February 14th, 2010
My god what another wet weekend in Sydney,its not just carpet cleaning when it rains there is a lot of restoration work out there .Its sat morning just after we had 30mm of rain this is going to make every carpet cleaning company busy with a limited amount of drying equipment available for hire.We all have our own drying equipment but when there is a big storm there is never enough to cope in these unexpected times.Our first job is a three bed room unit in Queenscliff a simple move out clean.The next one is liquor land in Manly this place gets flooded every time there is a big down pour yet the shop still trades.We make arrangements with the local ranger to park our van on the corso outside the shop front to extract the water that has flooded the shop.We get set up and remove some 300 liters of water and treat the affected areas with microban and install 4 airmovers (fans) this will take 3 to 4 days to dry and will need a final clean afterwards the shop reopens and off to our next victim.Now we get to Harbord to find two bedrooms in a basement under water, we get set up suck out all the water and remove the underlay and install 2 air movers and 1 dehumidifier we will will come back in a couple of days to check drying and arrange for the carpet to be relayed before its final clean.Now we head off to another job in Fairlight this one has already got staining from furniture so the only option is to remove the carpet and underlay and arrange for a new carpet to be installed within the next few days.The next stop is to the rubbish tip to dump the carpet.We get to the next job in Manly and find water has come in through the back door and flooded the lounge,this poor lady is elderly and really could do with out the stress.We explain our procedure and suck out the water and lift her carpet and remove the underlay and install two air movers and reassure her that everything will be back to normal in a few days.This really takes it out of the technicians but they battle on and work a long shift to make sure all the customers get the service we provide.Off to Davidson next to a house that had been wet for over 10 days the owners had been away to come back and find this unfortunately all we can do is to rip out the carpet and uderlay and arrange for new carpet to be fitted in a few days
Tags: air movers, back door, bedrooms, carpet cleaning company, couple of days, dehumidifier, drying equipment, few days, first job, liquor land, liters of water, microban, new carpet, poor lady, restoration work, rubbish tip, shif, stress, unexpected times, wet weekend
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